Source: The Signal
Date: 04/18/2026 12:19am

Article Summary:
**Service Is a Choice: The Power of Showing Up as “I AM Friendly”**
In a reflective column, Paul Butler recounts a memorable encounter with an upbeat Disney shuttle driver who called himself “I AM Friendly” and turned a routine airport ride into a joyful, confidence-boosting experience for his young son. Butler uses the story to highlight the power of choosing a positive identity and attitude in everyday roles, arguing that small acts of intentional kindness can leave lasting impressions.

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