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**** **** ****@*****.*** • 661.505.2818
CUSTOMER SERVICE
MULTIPLE SYSTEMS OPERATIONS MANAGEMENT
BOOKKEEPING & FINANCIAL ANALYSIS
TRAINING FOR CUSTOMER SERVICE EXCELLENCE
MAINTENANCE OF INSURED FILES & REPORTS
Successful customer service leadership with extensive experience in managing staff in a business setting. Career specialty in dealing with the public, even in times of extreme client crisis and stress.
Warm Client Relations Bookkeeping Excellent Time Management
Creative Marketing Ideas Employee Incentive Program Collaborative Brainstorming
Enthusiastic & Energetic Supportive Teammate Performs within Budget
Strong Listener Compliant to Policies & Procedures Poised & Articulate
Efficient and Dedicated Tactfully Persuasive Resourceful
KEY CAREER EXPERTISE
Examples of Positive Career Feedback:
“Extremely impressed with the quality of work you have maintained as well as the positive attitude you have displayed…”
“Always exceeded any expectations… excellent analyst of many different situations… both prompt and correct.
“Dedicated…pleasant… professional… demonstrated adaptability… important element…”
Traditionally receive top results of “10 of 10” scores on customer service surveys.
• Bookkeeping Analytics: Discovered completely disorganized “non-system”. Installed full system of ledgers (general, by categories, by vendor, AP/AR). Administered payroll.
• Budget to Actual Analysis: Set up and followed monthly performance analytics which became so accurate that it was reduced from monthly to quarterly reporting to the CPA firm.
• Ethics: Uncovered funds being skimmed from business, and reported to management.
• Accounting Systems: Evaluated and retained CPA, set up computer system for entity for full analytics of business categories, discovered departments that were losing money vs profitable department at 50% margins.
• Financial Reports: Researche
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Last Updated: Jan 5, 2016 @ 9:41am
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