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**** ****
1907 N Maple ST, Burbank, CA 91505
1(***) ***-****
****@*****.***
H.R. AND MEDICAL PROFESSIONAL
Summary of Qualifications • More than 5 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills in Microsoft word, Excel, Powerpoint and Applewords.
• 55 WPM and excellent proof reading skills.
• Excellent working knowledge using both PC and Mac systems
• A team player with the ability to train, motivates, and supervises employees.
• Graduated with Honors.
• Volunteer work at Valley Presbyterian Hospital improving my medical terminology.
• Develop plan, conduct audits and variance analyses, process payroll and filings, and maintain/update accurate inventories.
Synopsis of Achievements • Graduated with Honors.
• Awarded Employee of the month for 6 straight months as well as top performer of the year 2013.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Professional Experience Skechers USA, Burbank, CA 2012- Present
H.R./Operations Manager
• Work with 8 sales professionals, corporate and neighboring locations covering the California state on a day to day basis.
• Responsible for more than $50,000 in retail product.
• Support sales associates in driving new sales and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Responsible for supple and shipment orders.
• Attend once a week corporate conference calls and once a month management meetings.
Modern Imaging Center, Glendale, CA 2013- Present
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Last Updated: Aug 5, 2014 @ 11:33am
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