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Cover Letter:
**** ****
24979 Constitution Ave Apt 821, Stevenson Ranch CA 91381 | (***) ***-**** | ****@*****.***
Professional Summary_____________________________________________________________________________________________
• Call center representative with expertise providing customer support to high call volume environments. Exceptional computer attitude and telephone etiquette.
Skills__________________________________________________________________________________________________________________
• Self-starter with a strong desire to provide superior customer service
• Ability to work in a fast paced environment
• Strong written, oral and interpersonal communication skills
• Computer skills and familiarity with Window applications
• Typing 45 wpm
• Ability to work independently and as a member of a team
• Committed to maintaining data integrity
• Multi-line phone operation proficiency
Work History________________________________________________________________________________________________________
CUSTOMER SERVICE REPRESENTATIVE III | BARRINGTON STAFFING | 05/2014 TO 06/2014
• Followed up with customers on orders
• Processed cancellations in a timely matter
• Data entry on all complete orders
CUSTOMER SERVICE REPRESENTATIVE III | HEALTH NET | 09/2005 TO 04/2014
• Effectively managed a high-volume of inbound and outbound customer calls
• Addressed and resolved customer product complaints empathetically and professionally
• Gathered and verified all required customer information for tracking purposed
• Defused volatile customer situations calmly and courteously
• Meets departmental standards for quality, productivity and teamwork
• Facilitates filing appeals and grievances
Volunteer Work¬¬¬¬¬¬¬-/Internship______________________________________________________________________________________
Case manager Internship Sherman Oaks/East Valley Adult Center 03/2014 to 05/2014
Desired Compensation / Salary:
$10.00
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Last Updated: Jul 15, 2014 @ 1:25am
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