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Admin / Clerical / Office Santa Clarita Resume

Admin / Clerical / Office Santa Clarita Resume

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Seeking Job: Admin / Clerical / Office
Position Desired: Admin / Clerical / Office

Cover Letter:
**** ****
24913 Walnut Street. Apt #2
Newhall, CA. 91321
(***) ***-****
****@*****.***

Objective: To obtain a position in a challenging work environment that enables me to utilize and enhance my current skills. I will prove to be an asset where my experience and skills will enable me to contribute to your company’s growing success.

Professional Experience

Superfocus, Van Nuys, CA.
12/2010 – 02/2014

Customer Care Specialist / Sales

•Identified new markets and significantly expanded the existing customer base by 35%.

•Credited with business expansion, revenue growth, and high rate of satisfaction among business and commercial clients.

•Achieved largest productivity in the company by strategic analysis of client’s needs, and the utilization of benefit selling techniques and continual relationship –building.

•Instrumental in establishing and securing relationships with decision-makers at strategic resellers. Earned reputation for exceptional account management and service to these key accounts.

•Frequently sought out as trusted account representative. Clients would often request colleagues to transfer them to me to discuss their specific inquiry.

•Demonstrated ability to gain customer trust with expertise in resolving escalated customer service issues, provide exceptional follow up, leading to increase and repeat and referral business.

•Experience in account management, claims and sales processes and call center operations.


Arvato Digital Services, Valencia, CA.
09/2007 – 08/2010
Call Center Customer Service Representative

•Provided excellent customer service for Microsoft customers concerning Microsoft products and their enrollment in Microsoft programs.

•Conferred with customers by telephone and via email to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

•Kept records of customer i

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Last Updated: Jul 13, 2014 @ 11:04am



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