Position Desired: CSR

Cover Letter:
K. **** ****
(***) ***-****
****@*****.***

Summary of Professional Skills:
Innovative bilingual professional with 12+ years of experience within the customer service, collections & public relations industry. The skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Quick study, with an ability to easily grasp and put into application new ideas, concepts and methods. I am a dedicated and self-motivated team player/builder. I have exceptional leadership, organizational, and communication skills. Thrive in both independent and collaborative work environments.

Pentagroup - PPA Collector/Lead Collector - Houston, TX 5/2002-10/2008
• Top Collector on small balance out of 20 employees.
• Prepared monthly target statistics & reports for my department.
• Maintained team organization and efficiency.
• Reviewed Credit Bureaus and utilized multiple applications to skip trace.
• Developed excellent rapport with customers while significantly shortening pay out terms.
• Excellent communication skills and convincing abilities.
• Extra ordinary ability to follow deadlines in complicated circumstances.

United Recovery Systems – Collector - Houston, TX 10/2008-8/2009
• Analyzed and arranged inbound and outbound collection calls for appraised offers.
• Performed on the spot negotiations, turned impending loss into profit.
• Counseled consumer’s credit to offer appraised methods or plans for repayment on delinquent accounts.
• Followed client policies and procedures as well as all State and Federal regulations.


Northwest Preparatory Academy - Spanish Aid/Front Desk Assistant - Humble, TX 8/2009-6/2010
• Exceptional interpersonal, ve

Desired Compensation / Salary:
14.00

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