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CSR - Call Center Full Time Valencia - Santa Clarita Job

CSR - Call Center Full Time Valencia - Santa Clarita Job

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Help Wanted: CSR - Call Center Full Time Valencia
Since 1998, NETbilling has provided processing services to thousands of internet merchants and companies of all sizes. We handle everything from customer billing inquires, order verification, and answering service. Our call center is located in Valencia, fully staffed 24 hours a day, 7 days a week, and 365 days a year. All of our representatives are trained to handle each account as if it were their own business, making the appropriate choices when handling all customers and staying within the policy guidelines the merchant has outlined.
Skills Required:
Ideal applicant would:
Respond to incoming customer calls and emails.
Use good communication, phone and interpersonal skills.
Troubleshoot/resolve customer problems.
Think analytically while problem solving.
Effectively manage time and stress pressures.
Actively listen and respond to customer’s issues and concerns.
Work in a cohesive team environment.
Multi-task and take on special projects from time to time.
Work with a professional demeanor.
Have at least a high school diploma or equivalent.
Be proficient in relevant computer applications.
Knowledge of customer service principles and practices.
Some experience in a call center or customer service environment preferred.
Identify and escalate priority issues.
Sales/Retention experience a plus.
Must have reliable transportation.
Must have checking account and Social Security Card for payroll purposes.

Be available:
Monday thru Sunday. Must be available on weekends. We have different time slots available, would be discussed with the Call Center Manager.
Employment Type:
Employee - Full Time
Full Time. $10.00/hr.
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Employer Information:
NETbilling, Inc.
27451 Tourney RD, Valenica , CA
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Contact Information:

Date Posted: 2016-03-29
Job ID #: 6406
Valid Through: 2016-07-27

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