We are seeking a full time Retail Sales Associate to sell and service Verizon Wireless phones, accessories and service-based technology products in our high-traffic retail outlet. You will utilize your customer service skills and expert product knowledge in order to develop long-lasting relationships with our customers and to maximize store profitability.
You will be working for an established and growing organization that prides itself on providing its employees with a supportive family environment that encourages personal initiative and professional growth. We will provide you with paid Verizon product training and one-on-one mentoring to prepare you for your new career with us. We believe in promoting from within, so you will have opportunities to advance to positions of greater responsibility such as Store Manager. Your hard work and professional dedication will be rewarded with a competitive compensation package.
As a Retail Sales Associate, you will build business and develop the good reputation of your store by providing customers with attentive, helpful and friendly service as well as with expert knowledge of all aspects of wireless communication technology. You will utilize proven sales methods to prospect, qualify and close sales while building customer relationships both in person and over the telephone via regular follow-up calls.
Your specific duties will include:
Consulting with customers to determine their wireless service needs
Identifying and acting upon opportunities to upsell additional Verizon Wireless products and services to new and existing customers
Making two-day and two-week follow-up calls with customers to check in with them and to offer additional products and services
Successfully achieving business and personal sales goals and performance metrics
Exhibiting assertiveness and a drive to win
Maintaining knowledge of wireless products and services
Developing and maintaining long-term relationships with R Wireless customers
Building and maintaining prospect list
Continually developing abilities and product knowledge
Handling all customer service issues in a timely and professional manner
Keeping abreast of new phones and wireless technologies
Following all leads and referrals and engaging in networking
Building expertise on products and services by completing online training modules
As a Retail Sales Associate , you must be self-motivated and aggressively driven to succeed, with a commitment to creating the best possible experience for our customers. This will require that you display a positive and enthusiastic personality as well as a willingness to learn all you can about our wide range of Verizon Wireless products. It is also important that you have excellent verbal and written communication and interpersonal skills and that you are a natural networker who is always willing to pick up the phone and make calls.
You must possess a High School diploma OR GED (college degree preferred)
and be least 18 years of age
Ability to thrive in a fast-paced and changing environment
Proficiency with Microsoft Office Suite
Available to work mornings, evenings and weekends
Customer service experience required
Sales experience, a plus
Background in sports or other competitive environments, a plus
Experience with commission-based sales, a plus
Very strong verbal communication, written and interpersonal skills required
Competitive commission structure plus hourly base pay
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Performance based incentive contests
Flexible work schedule
Excellent career development opportunities