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Customer Care/Shipping & Sales - Santa Clarita Job

Customer Care/Shipping & Sales - Santa Clarita Job

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Help Wanted: Customer Care / Shipping & Sales
WhiteSwan Pools & Spas stores has proudly served Southern California for over 40 years. There are two groups of people who make our business successful. The first is satisfied customers; the second is satisfied team members. We have a strong customer base which means year round work and no slow time. If you are looking for more than just a job but a career, call us today.
We have extremely high standards for ourselves and the service we provide to our clients and community.
CUSTOMER CARE SPECIALIST
If you enjoy working in a fast paced fun and friendly environment then this is the position for you.
Responsibilities will include:
- Answer high level of inbound calls with a smile!
- Retrieve orders from web-based storefronts.
- Order parts and maintain inventory.
- Effectively document and manage account activities.
- Respond to e-mail inquiries.
- Provide product support.
- Provide excellent customer service through email and phone.
- Identify, troubleshoot and offer solutions for client overall satisfaction.
- Create manual orders and process returns accurately.
- Assist with billing inquiries and tracking information.
- Ensure customer orders are complete and accurate.
- Proactive Outreach to Customers.
- Pull orders, inspect and package.
- Process shipments through UPS or USPS
- Facilitate Order Pick Up.
- Use suggestive selling to maximize average ticket.
- Vendor Communications
- Maintain and order shipping supplies as needed.



To Apply
Send Resume and Cover Letter in an email using the Subject Line “ CARE.”
In your cover letter, please specifically address how you meet the criteria listed above. In addition, your salary history must be reflected in your resume. ANY APPLICATIONS THAT DO NOT INCLUDE THE ABOVE INFORMATION WILL NOT BE CONSIDERED
Skills Required:
Necessary Skills:

- Positive Attitude (Yes Super Important)
- Keen attention to detail (SUPER IMPORTANT!)
- Effective time management, planning and organization skills.
- Excellent telephone communications skills.
- Excellent written and verbal communication skills.
- Ability to work under minimal supervision.
- Able to learn quickly.
- Accurate typing skills.
- Ability to respond to shifting priorities, demands and timelines.
- Enthusiastic and Self-motivated.
- 1+ Years phone-based customer service experience.

Education and Training:

- General degree or associate's degree from an accredited institution.
- Excellent knowledge of Word, Excel, Internet.

To Apply
Employment Type:
FULL_TIME
Compensation:
$10 + Based on Exp + Comm & Health Benifits

To Apply
Send Resume and Cover Letter in an email using the Subject Line “ CARE.”
In your cover letter, please specifically address how you meet the criteria listed above. In addition, your salary history must be reflected in your resume. ANY APPLICATIONS THAT DO NOT INCLUDE THE ABOVE INFORMATION WILL NOT BE CONSIDERED
Contact this Employer »
Employer Information:
Employer:
WhiteSwan Pools & Spas
Employer's Website »
Contact Information:

Date Posted: 2016-02-23
Job ID #: 6338
Valid Through: 2016-06-22


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