Welcome guests in a friendly, prompt and professional manner.
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Register guests, issue room keys, provide information on hotel services and room location. Answer phones in prompt and courteous manner.
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Up-sell rooms where possible to maximize hotel revenue.
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Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
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Issue, control and release guest safe-deposit boxes.
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Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
OTHER DUTIES & RESPONSIBILITIES:
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Promote teamwork and quality service through daily communications and coordination with other departments.
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Frequently standing up behind the desk.
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Carrying or lifting items weighing up to 50 pounds
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Handling objects, products and computer equipment.
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Use a computer/keyboard to operate various property management and reservations systems, etc.
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Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Skills Required:

•Opera Experience
High school diploma or equivalent plus one year Front Desk/Guest Service experience. Some college preferred.
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Must speak fluent English. Other languages preferred.
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Reading, writing and basic math skills
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Must be able to problem solve.
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Ability to reason, motivate and train other employees.
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May be required to work nights, weekends, and/or holidays.
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Must be able to demonstrate predictable, reliable and timely attendance.
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The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
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Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Employment Type:

Employee - Full Time

Compensation:

negotiable