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Front Desk Agent - Santa Clarita Job

Front Desk Agent - Santa Clarita Job

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Help Wanted: Front Desk Agent
Welcome guests in a friendly, prompt and professional manner.

Register guests, issue room keys, provide information on hotel services and room location. Answer phones in prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.

Issue, control and release guest safe-deposit boxes.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Promote teamwork and quality service through daily communications and coordination with other departments.

Frequently standing up behind the desk.

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and computer equipment.

Use a computer/keyboard to operate various property management and reservations systems, etc.

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Skills Required:
•Opera Experience
High school diploma or equivalent plus one year Front Desk/Guest Service experience. Some college preferred.

Must speak fluent English. Other languages preferred.

Reading, writing and basic math skills

Must be able to problem solve.

Ability to reason, motivate and train other employees.

May be required to work nights, weekends, and/or holidays.

Must be able to demonstrate predictable, reliable and timely attendance.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Employment Type:
Employee - Full Time
Contact this Employer »
Employer Information:
Best Western Valencia Inn
27413 Wayne Mills Pl, Valencia , CA
Contact Information:

Date Posted: 2015-02-10
Job ID #: 5859
Valid Through: 2015-06-10

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