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Information Technology Help Desk Specialist - Santa Clarita Job

Information Technology Help Desk Specialist - Santa Clarita Job

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Help Wanted: Information Technology Help Desk Specialist
Innovative. Collaborative. Entrepreneurial. These characteristics define not only College of the Canyons, but the faculty, staff, and administrators who make this college one of the most unique among California's 113 community colleges.

College of the Canyons is among the fastest growing community colleges in the nation. It is widely recognized as a model community college for enhancing student access, success, and equity. In fact, its completion rates rank among the highest in the state. The college has also established a well-deserved reputation for bolstering economic development, and offering innovative career technical education responsive to industry needs.

The college has served the dynamic, growing Santa Clarita Valley and surrounding regions within a 367-square-mile area of northern Los Angeles County since 1969. Visionary leadership combined with a steady infusion of new residents and businesses create a spirit of possibilities that inspires the college to be flexible, creative, and attuned to the evolving needs of the community.

College of the Canyons is pleased to announce the following:

Information Technology
Help Desk Specialist (72.5%)

(Review Date: May 30, 2017)
Part-Time Classified Represented Positions

Position Description:
Under the supervision of the Director, Technology Services, the Help Desk Specialist serves as the first level of support for hardware and software troubleshooting for faculty, staff, and administrators. Operates the Information Technology Department’s Help Desk telephone line and provides one-on-one support to end-users. Maintains, tracks, and creates reports for a call tracking system. Performs a wide variety of duties related to assisting with the day-to-day operations of the Information Technology Department. Answers telephones, takes and inputs work requests, handles the check-in and check-out of District Information Technology equipment, inventories equipment, and provides clerical support to department staff as needed. Performs other related duties as assigned.


Minimum Requirements:

Experience
Two (2) years of full-time equivalent experience providing telephone and front office customer support in a service oriented environment or similar work involving the use of computer software and hardware providing technological support to a variety of end-users. Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, FrontPage, InfoPath, Publisher, and Outlook) required. One (1) year of college level coursework (30 semester units) may be substituted for one (1) year of the above full-time experience. Knowledge of commercial help desk software is desirable.

Education
Education equivalent to a High School Diploma.


Please copy and paste below link to browser for further details and complete job announcement:
http://50.73.55.13/counter.php?id=98417


Application Process: Application materials must be submitted by the end of the day in the Human Resources Offices on May 30, 2017. Applicants are encouraged to complete their application online. Please visit our website at http://www.canyons.edu/Offices/HumanResources.

If you require assistance, please call the Human Resources Office at (661)362-3427 or our TTY Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 weeks following the review date as to the status of their application.

The Santa Clarita Community College District does not discriminate on the basis of race, religious creed, color, ethnic or national origin, ancestry, citizenship status, uniformed service member status, physical disability, mental disability, medical condition, marital status, sex, pregnancy, age, sexual orientation, gender identity, or any other protected basis under the law.

Applicants who have disabilities who need accommodation in order to complete the selection process should contact the Human Resources office directly at click to display phone number.
Skills Required:
Experience
Two (2) years of full-time equivalent experience providing telephone and front office customer support in a service oriented environment or similar work involving the use of computer software and hardware providing technological support to a variety of end-users. Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, FrontPage, InfoPath, Publisher, and Outlook) required. One (1) year of college level coursework (30 semester units) may be substituted for one (1) year of the above full-time experience. Knowledge of commercial help desk software is desirable.

Education
Education equivalent to a High School Diploma.
Employment Type:
Employee - Part Time
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Employer Information:
Employer:
College Of The Canyons
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Contact Information:
Contact:
Human Resources Office
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Date Posted: 2017-04-28
Job ID #: 10672
Valid Through: 2017-08-26


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